This policy sets out:

(1) the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;

(2)   how we use, share store and secure the information;

(3) how you may access and control the information; and In this policy, “Beyond Footprints Travel” or “we” refers to Beyond Footprints Holdings Pte Ltd of 10A Bendemeer Road. #37-107 Singapore 331010 and “Platform” means our website at www.beyond-footprints.com.

In this policy, “personal information” refers to any data information or combination of data and information that is provided by you to us or through your use of our products or services, that relates to an identifiable individual.

(4) how the policy is regulated. This Privacy Policy applies to the services of Beyond Footprints Travel. If you live Singapore, the Personal Data Protection Act 2012 (No. 26 of 2012) (‘PDPA’) is the applicable Regulation and as mentioned above we have voluntarily adopted supplementary part of the European Regulation (EU) 2016/679 (GDPR).

1. HOW WE COLLECT INFORMATION

Personal data can be collected in the following ways:
you may provide personal data when you complete online forms, request services, join our mailing list, use our feedback form or otherwise or correspond with us (by post, phone or email); or
we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies.

2. WHAT INFORMATION WE COLLECT ABOUT YOU

2.1 We collect the following types of information about you

(a) personal and profile information that you provide when you submit queries on our services, for example your name or similar identifier, other personal description, job title, date of birth, gender, physical address (billing or delivery or both), email address, telephone number(s) emergency contact number(s) social media identifiers and marital status (collectively, “Account Data”);

(b) information you provide through support channels for example when you report a problem to us or interact with our support team including any contact information. documentation or screenshots (collectively, ” Support Data”);

(c) communication, marketing, and other preferences that you set when you complete online forms, request for services, join our mailing list, email correspondence, communication by phone, or when you participate in a survey or a questionnaire that we send you (collectively Preference Data”);

(d) information about your device or connection, for example internet protocol (IP) address, your login data, browser type and version, time zone setting and location browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and

(e) information about your use of or visit to our Platform, for example your clickstream to, through and from our Platform, products you viewed, used, or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), or methods to browse away from the page. (collectively, “Usage Data”)

2.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:

(a) our personnel, agents, advisors and consultants based in Singapore and other countries in connection with our operations or services, for example our staff engaged in the provision of services;

(b) our business partners and service providers based in Singapore and other countries who provide tours, transportation services, accommodation or travel related services;

2.3 We do not collect sensitive data or special category data about you. This includes details about your race ethnic origin, politics, religion, trade union membership, genetics biometrics health, or sexual orientation.

3. HOW WE USE INFORMATION WE COLLECT

3.1 We only use your personal information where the law allows us to. We use your personal information only where:

(a) Contract – we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;

(b) Legitimate Interest – it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development and in order to protect our legal rights and interests;

(c) Consent – you’ve given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or

(d) Legal Obligation – we need to comply with a legal or regulatory obligation.

3.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us via email at [email protected].

3.3 We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.

4. HOW WE SHARE INFORMATION WE COLLECT

4.1 We share information with third parties that help us operate, provide support and deliver our products and services, for example third-party service providers, tour operators and any other parties involved in delivering services and experiences included in the travel itinerary.

4.2 Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information that the process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality integrity and availability of your personal information.

4.3 If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.

4.4 Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.

4.5 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

5. HOW WE STORE AND SECURE INFORMATION WE COLLECT

5.1 The information we hold about you, whether in paper or electronic form, is protected from unauthorised access. We also follow our Confidentiality Code of Conduct and all our staff members are required to protect your information, inform you of how your information will be used and allow you to decide if and how your information can be shared.

5.2 Access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality.

5.3 We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal accounting or reporting requirements. After such time, we will delete or anonymise your information, or if not possible, we will store your information and isolate it from further use.

6. HOW WE TRANSFER INFORMATION INTERNATIONALLY

6.1 We collect information globally and primarily store that information in Singapore where our main operations are based in. We transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.

6.2 Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within Singapore.

7. YOUR RIGHTS

7.1 You have the right to:

(a) be informed of what we do with your personal information;

(b) request a copy of personal information we hold about you;

(c) require us to correct any inaccuracy or error in any personal information we hold about you;

(d) request erasure of your personal information (note, however that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);

(e) object to or restrict the processing by us of your personal information (including for marketing purposes);

(f) request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and

(g) withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).

7.2 You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications or by writing in via email at [email protected]. 

7.3 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

7.4 Any request under paragraph 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive or excessive.

7.5 To exercise any of your rights, or if you have any questions or complaints about our use of your Personal Data and this policy, please contact us via email at

8. CHANGES TO THIS POLICY

We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.

9. Supervising Authority

The Personal Data Protection Commission (PDPC) in Singapore is the for us relevant authority in matters of data protection. You have the right to make a complaint at any time to the PDPC (www.pdpc.gov.sg). We would, however, appreciate the chance to deal with your concerns before you approach the PDPC. Please contact us in the first instance at [email protected].

10. CONTACT US

Your queries can be directed to the following contact details: 

Beyond Footprints Holdings Pte Ltd 10A Bendemeer Road #37-107, Singapore 331010

Email: [email protected]

Attn: Data Management Officer